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REFUND AND CANCELLATION POLICY

Book Me Braids

Last updated: January 2025

This Refund and Cancellation Policy explains how cancellations, refunds, and rescheduling work for bookings made through Book Me Braids.

By booking a service on BookMeBraids.com, you agree to the terms outlined below.

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1. Platform Role

Book Me Braids is a booking platform that connects clients with independent professional braiders.
All braiders operate as independent contractors, not employees of Book Me Braids.

Payment processing, scheduling, and cancellations are managed through the platform to ensure fairness and clarity for both clients and braiders.

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2. Client Cancellations

A. Cancellations More Than 24 Hours Before Appointment

  • Clients may cancel or reschedule free of charge

  • Any deposit paid will be refunded to the original payment method

  • Refunds typically process within 5–10 business days, depending on the payment provider

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B. Cancellations Within 24 Hours of Appointment

  • Deposits are non-refundable

  • This protects braiders for reserved time and lost booking opportunities

C. No-Shows

  • If a client does not arrive and does not notify the braider, the booking is considered a no-show

  • No refunds will be issued for no-shows

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3. Braider Cancellations

If a braider cancels an appointment:

  • The client will receive a full refund, including any deposit

  • Clients may also choose to reschedule with another available braider

  • Book Me Braids may review repeated cancellations for quality and reliability standards

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4. Late Arrivals

Client Late Arrival

  • If a client arrives late, the braider may shorten the service or cancel the appointment

  • Refunds are not guaranteed for late arrivals

  • Clients are encouraged to communicate delays as early as possible

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Braider Late Arrival

  • Braiders are expected to arrive on time

  • Excessive delays may qualify the client for a partial or full refund at the platform’s discretion

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5. Service Quality Concerns

If a client is dissatisfied due to:

  • Incomplete service

  • Safety concerns

  • Behavior inconsistent with professional standards

The client must:

  • Report the issue within 24 hours of the appointment

  • Provide photos or details when requested

Book Me Braids will review the case and may offer:

  • Partial refund

  • Credit toward a future booking

  • Other resolution deemed appropriate

Refunds are not guaranteed and are evaluated case by case.

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6. Refund Processing

  • Refunds are issued to the original payment method

  • Processing times vary by bank or card issuer

  • Book Me Braids is not responsible for delays caused by payment providers

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7. Braider Responsibility

Braiders are responsible for:

  • Providing services as described in their profile

  • Maintaining a safe, clean, and professional workspace

  • Communicating promptly with clients

Failure to meet platform standards may result in account suspension or removal.

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8. Non-Refundable Items

The following are non-refundable:

  • Services already completed

  • Missed appointments

  • Last-minute cancellations within 24 hours

  • Disputes not reported within the required time frame

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9. Policy Updates

Book Me Braids may update this policy at any time.
Changes will be reflected on this page with an updated effective date.

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10. Contact Us

For refund or cancellation questions, contact:

Book Me Braids
Houston, Texas

Email: bookmebraids@gmail.com

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